[Resolved] Idea Cellular — sim upgrade charges

Shahwez Nasim

from Jodhpur, Rajasthan

Address:

Kota, Rajasthan, 324007

I keep receiving sms to upgrade my older sim to 4g sim for free at any idea retail store. When i went to their store at 341, vallabh nagar, gumanpura, kota, rajasthan 324007 the rude guy at counter asked me for rs.10. My issue is not about money, that's not a big amount but issue is the misguidance and cheating. Either company is sending misleading messages or the store is trying to steal the money. On top of this, the store person was rude when i asked about some bill or receipt (Which they should provide if they are charging legally). But instead he asked to go anywhere else and when i told that no other company is charging he simply said that i should port out my number. Is this you call customer service?

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Jun 24, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 21, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Kindly share your idea number for which you had visited the given idea store in order to upgrade the sim to assist you further.

Regards,
Neha

May 22, 2018

Updated by Shahwez Nasim [protected]

Verified Support

May 23, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We would like to inform you, that the number provided from your end isn't reflecting. Hence, we request you to provide us your Idea contact number appropriately for further assistance.

Regards,
Lavina