[Resolved]  Idea Cellular — SMS tariff block despite having credit balance

Idea wont allow sending SMS despite having credit in my prepaidd account. Yes my plan does not allow outgoing SMS (because I don't send many SMSs) The one time, I do need to send an SMS for which I was happy to be charged from my balance, idea blocked my sms.

Frustrated and decided to PORT out my number but SMS to TRAI numbers like 1900 are blocked too.

This is not good. You will lose the loyalty of your customers. You certainly have lost mine which goes back 18 years!
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Oct 25, 2021
Complaint marked as Resolved 
Idea made no allowances. PORTING OUT. Enough of hijacking customers!
Idea Cellular customer support has been notified about the posted complaint.
Oct 19, 2021
Updated by poppypundit
Why are messages to TRAI numbers being blocked by the network provider? Especially numbers that are considered as those to express grievances ?

There is credit in account!!
Oct 25, 2021
Updated by poppypundit
Idea got in touch and resolved. Asked to top up with an unlimited plan. Not happy with the outcome as its by no means a resolution that was met both ways. Idea didnt make any allowances. PORT OUT!
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