[Resolved] Idea Cellular — Stop my Outgoing Service without any reason.

Jaydipsinh Puvar

from Delhi, Delhi

Address:

Panchmahal, Gujarat, 389130

Dear Idea,

As I found that you have disconnect my outgoing service after pay bill.
Due to this Disgusting thing I lost ₹9, 000 INR from my own.
Even I visited the My Idea shop that time the concern person also denied to Help me to start the services on the bases of my Bank statement.After the discussion with appellate Authority he ask to start the services.
I requested so many times at night of 2oth, March regarding my bill payment but your any concern persons are not ready to accept my request.
They harassed me mentally lot.
Kindly do the needful on my mental and financial loss due to your third class service.
find the transaction detail in my attached bank statement of INR 322.36/-.

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May 10, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Mar 18, 2017

spoker's response Please forward me the list of incoming / out going to my moble [protected] in last 1month. please send the list at my mail: [protected]@gmail.com

Verified Support

Mar 23, 2017

Idea Cellular Customer Care's response Hi Jaydipsinh,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Regards,
Riya

Mar 23, 2017

Updated by Jaydipsinh Puvar one more thing is that you guys are not responding in your official customer care Email ID. May i know the genuine reason for this ?
I have also evidence of that mail snaps and all.
Kindly Reply so that we can discuss in detail regarding your disgusting service.

Verified Support

Mar 24, 2017

Idea Cellular Customer Care's response Hi Jaydipsinh,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Naushad

Verified Support

Mar 25, 2017

Idea Cellular Customer Care's response Hi,

We tried to reach you at your given numbers however we couldn't do so. Hence, we request you to provide a convenient date & time for us to resolve your issue.

Regards,
Tudor

Apr 19, 2017

Updated by Jaydipsinh Puvar Sir,
Still Idea Unable to resolve my complain...
Idea is not providing me supporting documents and other satisfactory answer.

Apr 19, 2017

Updated by Jaydipsinh Puvar As discussed Kindly Justify below Topics:

1. why Idea continued my Outgoing Service till 21st March? (If it's 29 days validity.Provide me the snapshot)
(On which date my sim category changed? Kindly provide me the snapshot )

2. what is the Barring Period? (when its Barred due to Non payment, How Many Days from The Bill Generate Date)?

(why your executives provide me wrong information? And who is responsible for giving me wrong information? Kindly justify)

3. Is your customer care executive executive officer is not authorize to deactivate baring service on the bases of My Transaction Detail?

(As Komal told me that he is not authorised to deactivate number, and you are telling me that he is authorised, why she is going to misguide me? Kindly justify )

4. Is your My Idea Showroom Not authorize to deactivate baring service on the bases of My Transaction Detail?

5. Please provide me the snapshot of my transaction detail that which portal through i payed My Bill.

Arrange callback on priority base.
As I'm unable to contact appellate authority.

As discussed where is the barring sim category date ???
There is 29 days limit for barring, this month my number was barred on 27th day.
Kindly justify.

And no doubt I have received call from senior person but he told me that he will reply all the detail on mail.but still I haven't received mail.
Arrange callback please.

Still mentioned Points response still in pending as the Idea Officer replied me that he will provide me whole detail on my email ID.

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Comments

swarup232

from Kolkata, West Bengal

I using idea sim card no. [protected], please I want incoming & outgoing call details in my email Id.my email address is [protected]@gmail.com

Idea Cellular Customer Care's response, Mar 23, 2017

Verified Support

Hi Swarup,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. If your email ID is registered with us, you may also send SMS as Ebill<space>first 3 alphabets of the month for which Prepaid invoice is required to 12345 and the soft copy of invoice will be sent on your registered email ID free of cost. To update your email ID please send SMS as EMAILID<space>Email address to 12345.

Regards,
Vicky

spoker

Please block the number of [protected] for incoming and out going to my mobile no:[protected], please do urgently

thanks regards,
by
shihab pocker

Idea Cellular Customer Care's response, Mar 23, 2017

Verified Support

Hi,

We have noted your concern. We will get back to you at the earliest.

Regards,
Vicky