[Resolved] Idea Cellular — Threatening on unpaid bill | |||||
I Nithin Babu M.N was an idea post paid customer( [protected]) still December 15 2016. Due to call drops, low network coverage, and low internet speed I port out from idea. Now I'm a Bsnl Prepaid customer. I reported this issue several times to idea customer care. But they couldn't solve it. That's why I port out from idea. At that time I settled my outstanding bill amount and asked the customer care that weather any more bill come or not, they told no, due to the reason of call drop you go, no bill will generate. After one month I received a e bill from idea of the month dec-jan of an amount 1098.15. After this I received some message in my bsnl number that I have some outstanding amount of Rs 998.15 to be settled in the previous operator, submit that and present the bill in bsnl office. After that a representative of idea called me and said that to settle an amount of 998.15 pending in the month of Dec - Jan. I asked I received a mail to settle Rs. 1098.15, then how it come down to 998.15. They didn't give any clarification. After all this, at last I got a advocate notice. While I make a call to that number and explained all this, they told me to settle it by paying Rs. 500. I put a mail to trai, not response yet. Today ( 20/2/2017) my bsnl number barred outgoing and incoming. What should i do. Was this information helpful? | |||||
Mar 29, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Feb 20, 2017 Idea Cellular Customer Care's response Hi Nithin, We deeply regret the inconvenience. We have your contact details. Please give us some time so that we can get in touch with you and discuss your concern. Regards, Mak Verified Support Feb 21, 2017 Idea Cellular Customer Care's response Hi Nithin, As per your telecon with our customer service associate on 21st February 2017, we wish to inform you that we are working on your concern & shall revert to you at the earliest. Regards, Suhas Verified Support Feb 25, 2017 Idea Cellular Customer Care's response Hi Nithin, As per your telecon with our customer service associate on 24th Feb 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Abhi | |||||
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