[Resolved]  Idea Cellular — ultimate 349 2017 4ghs

Address:

Chennai, Tamil Nadu, 600061

My account number is[protected].. On september 2017, i made this regretful decision of joining idea cellular network and subscribing to idea 349 plan in 4g. I use data only to check mails, make calls in skype and the daily limit of 1gb would have easily satisfied my need.

Within the first bill cycle i got a message from idea cellular that i had subscribed for one of their vas services. This was a shock to me as i never saw any link for those services and never subscribed to it as well. By that month i got two such messages and i was billed additional rs 240 in terms of vas services. I spoke with the customer care team asking them for waiver of these charges which they gave for one month. But the next month they charged an exorbitant amount of 349 in terms of vas services.

I haven't got any clear response from their customer care. All they are saying is do not click on the links wherein i never clicked on those links. I know enough to understand such subscription services cause money. I mainly use my

After this incident i wrote a mail to customer care asking them not to activate any vas services for me till i request them via mail. They didn't take my request into consideration. Every now and then i receive a message sating i subscribed for such and such service where in i never got those links. I did not click on any of their vas subscription link but still i'm being charged a huge amount every month for subscription and wap charges. Every time i got a sms stating i have subscribed to such services, i have disabled it with in seconds.

It is clearly cheating and skimming a customer in terms of vas services. I want to know if there is an official place where i can raise complaint against false billing. Sadly i can move out of idea network only after 90 days of being in the same. I'm counting my days to move out of the network. Being a subscriber of idea network is the worst decision i have made.