[Resolved] Idea Cellular — unaccounted bill charge

Bhaskar Kumar Bolisetti

Website:

Idea Cellular

Dear sir,

Please note that against our mobile no.[protected], there is un accounted charges or rs.342/- when we have called to customer care of idea cellular they said number 055315 is a astrology no. And on 12 july 2017 some body called from your no to this no an around 4 am and 17 july 2017 around 4.30 pm and speak for 35 minutes and 3 minutes respectively, so this is the charges for the same. Rs.9/minute and charges are correct.

But when we have tried to call this no. To check whether they are saying is correct or not and what we found is that no.055315 is in correct.

Calling to a incorrect no. We have to pay rs.342/- + gst charges extra, where no communication has done.

Please suggest us what to do. My communication mobile no.+91-[protected]

Regards,

Bhaskar kumar
+91-[protected]

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Sep 10, 2017

Complaint marked as Resolved

I keep on checking with customer care about this issue and finally I got a mail from idea service centre says that your request for waiver on Mob.No. 9701121963 has been processed successfully through Communication Id C1-98364741189

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2017

Idea Cellular Customer Care's response Hi,

As checked, your request for wavier is passed and completed.if you have any query please reach us at [protected]@idea.adityabirla.com or call us on 12345 / 198.

Regards,
Simranjeet Arora