[Resolved]  Idea Cellular — unauthorised deduction of rs.100/-

Address:South Goa, Goa, 403601

Received a text today from idea that i downloaded some animation from nazara and was charges rs.100 for it.

Dear customer,
Thank you for downloading animation from nazara.
You have been charged rs. 100
Your balance is rs. 28.84

I have not made any such download. I was driving the whole morning and did not even surf the internet. Called customer care and they asked to check my download files, and there was no such file or animation from nazara.
Is this some new tactic by idea to make a quick buck? Deplorable, i will port my number to another carrier if this is how low idea has stooped to.

I want my money back asap.

Angry idea customer
Johann
[protected]
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Apr 22, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Mar 22, 2018
Idea Cellular Customer Care's response
Dear Customer,

We regret for the inconvenience caused. As per our record, you've been charged while using WAP service. Hence, we express our inability to provide you the refund for the same. However, you can dial *121*46# or send a SMS as STOP to 593350 to stop the flash SMS. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina
Complaint comments 

Comments

I never asked to use wap service. I have a 1.4gb/day internet pack. How has this wap service been used? As per my understanding it requires customer care to activate this, whereas no authorisation has been made from my side to activate this wap service.
Idea Cellular Customer Care's response, Mar 24, 2018
Verified Support
Dear Customer,

Sorry for the inconvenience caused. As per our record, you've been charged for WAP service. Hence, we request you to send a SMS as STOP to 593350 or else go to your handset SIM Toolkit to deactivate the flash service to avoid the inconvenience. For further assistance, kindly contact us on 12345 or 198.

Refer to the below given steps to deactivate the Flash SMS:-
- Go to your handset SIM Toolkit
- Click on Idea Flash option
- Tap on Activation
- Click on Deactivate

Regards,
Lavina

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