[Resolved] Idea Cellular — unauthorized promo offer

Sriniavas

from Rayachoti, Andhra Pradesh

Address:

Hyderabad, Telangana, 500070

I received a message from iz-idea saying,
Dear customer, your request for promo offer activation is registered and would be actioned by 16/feb/2019 07:45:58 pm through communication id c1 [protected]
I had not authorized such a service activation. Kindly register my complain against idea as i hv seen here that this malpractice has been kept unattended many times on complaint with idea.

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Mar 23, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that the message which you've received is a special rental discount of Rs 50 for first 6 months. Also as informed your current Idea Postpaid plan is no longer valid. Hence, your plan has been upgraded to new Nirvana 299 Plan (Monthly Rental Rs. 299) that offers Unlimited Local/STD Calls + Free National Roaming + 20 GB data with roll-over upto 50 GB + 100 L+N SMS. Along with free 1 year subscription of Idea Movies & TV + Idea Rewards. We value your association & offer a special rental discount of Rs 50 for first 6 months and new plan will be effective from your next bill cycle.

Regards,
Lakshmi