[Resolved] Idea Cellular — unauthorized services & wap data charges

Umesh Kushwanshi

from Gurgaon, Haryana

Address:	Hyderabad, Andhra Pradesh, 500049
Website:	www.ideacellular.com

Hi,

I have been charged for 300/- rs for unauthorized services and was access.
I never requested for any service and never accessed wap applications.

I was charged for music pack service on 07-nov-2017 for rs. 99
I was charged for wap animation on 10-nov-2017 for rs. 100
I was again charged for wap animation on 18-nov-2017 for rs. 100

I am only the single sole user of my mobile handset. I live separate room that ensures that no one gonna use my mobile.

I have no access kids with me as well for now.
I am charged for unauthorized access. Please help me. I can't affords that unauthorized charges.

I've free data of about 10gb per month and unlimited call plan. Why would i access these rubbish services. I can better surf on my data. So, please don't cheat me and please please help me out on this.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jan 26, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2017

Idea Cellular Customer Care's response Dear Customer,

We regret for the trouble caused. As checked, the waiver is passed for VAS services as on 04/12/17. Kindly get back to us for further assistance.

Regards,
Neha