[Resolved] Idea Cellular — unnecessarily charged of rs 358.44 for downloading iccintellingence-corporation | |||
This is to inform you that i am a idea subscriber having my mobile number is [protected]. I have not downloaded any ccintellegence - corporation from google however today at 12.28 pm i have got sms from iz-ideacms that i have downloaded ccintellegence-corporation from google and i have been charged of rs 348.44. I am very much surprised by receiving such type of fraud message from iz-ideacms service. I have not downloaded such type of any service from google. You are therefore requested that such type of any charge may not be applied for my mobile number [protected] Thanking you Was this information helpful? | |||
Mar 15, 2019 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Feb 12, 2019 Idea Cellular Customer Care's response Dear Customer, As per our recent communication, we've informed that you've been charged while using WAP service for the mentioned number. Hence, we request you to send a SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset. Also, you can dial 155223 to deactivate value added service from your account. For any further assistance, kindly contact us on 198 or 12345. Refer to the below given steps to deactivate the Flash SMS:- - Go to your handset SIM Toolkit - Click on Idea Flash option - Tap on Activation - Click on Deactivate Regards, Lakshmi | |||
 3 Comments | |||
Comments
Raised an issue to idea customer care through online call and by directly visiting customer care center regarding network issues in Madhapur and Hitech City area. The issue hasn't resolved yet and there is no update from them. Raised this issue before 3 weeks. But no response has been seen till now
Idea Cellular Customer Care's response, Feb 12, 2019
Verified Support
Dear Customer,
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Lakshmi
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Lakshmi
I have faced a lot of problem with ameerper idea store berry irresponsible behaviour a dealing with customers his name is naredrra he does not now how to talk and deal with customers management should check before keeping people like thid
Idea Cellular Customer Care's response, Feb 12, 2019
Verified Support
Dear Customer,
We regret for the inconvenience caused. We request you to provide us your Idea contact numbers for which the issue persist along with the customer care executive name and complete Idea store address where you've visited to assist you further.
Regards,
Lakshmi
We regret for the inconvenience caused. We request you to provide us your Idea contact numbers for which the issue persist along with the customer care executive name and complete Idea store address where you've visited to assist you further.
Regards,
Lakshmi
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when I (DInesh Rawat) port my sim in idea postpaid mobile number [protected], your dealer promise me to give my current plan @399 on the wavier of 100 rupees of @299.
Now i have subjected to the plan of @399
its a poor service from your side, and its my wrost experience in any postpaid telecommunications.
As per our recent communication, we've raised your concern under ref. no.C1-122626876271 which is expected to be closed by 21/Feb/2019. Your patience & cooperation is much appreciated while we work on this.
Regards,
Lakshmi