[Resolved]  Idea Cellular — unnecessary deduction of money by sending message from 51998

Address:Hyderabad, Andhra Pradesh, 500089

Hi,
On 23rd july 2019, i received a message from 51998 with a url in it. Followed by another message of rs. 8 deduction from my account. I talked to customer care they are saying that i browsed that url so it is deducted. Truly speaking i have not clicked on the url in message. That too, both the messages i. E the message with link and rs. 8 deduction message comes at once not even 2 seconds difference.

On 10th oct 2019, the same thing is repeated.

Please relsove this issue at the earliest.
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Nov 18, 2019
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2019
Idea Cellular Customer Care's response
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
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