[Resolved] Idea Cellular — Unprofessional attitude

manju mundada

from Sirur, Maharashtra

Address:

Aurangabad, Maharashtra, 431005

I had given a request to transfer my number from CUCP to Individual one, along with all required documents which i was asked by the idea person. The person had checked everything n given me idea simcard also which is supposed to get activated within 8 to 10 days after verification. Its been 10 -12 days now and neither anyone came from idea to verify nor i got a call from idea yet. I had visited the same idea outlet 4 times and nobody responding properly. Even i told him that its urgent n i m not able to come again and again as i m not well, still idea is not responding to the request. Its very disappointing behaviour from such a professional company. I suggest no one should go for new idea number if you are planning to do so.i guess I need to complaint in consumer forum now as idea team is very irresponsible for old customers.

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Feb 22, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2017

Idea Cellular Customer Care's response Hi Manju,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Akshay

Verified Support

Jan 18, 2017

Idea Cellular Customer Care's response Hi Manju,

As per your telecon with our customer service associate on 18th Jan 2017, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Akshay

Verified Support

Jan 22, 2017

Idea Cellular Customer Care's response Hi Manju,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Raj