[Resolved] Idea Cellular — Untold expenses, deceiving customers, horrendous service

vikrantpawar

from Pune, Maharashtra

Address:	Pune, Maharashtra, 410507
Website:	www.ideacellular.com

I am a customer of Idea since last 5 years.
I was using the !399 plan.
On 15th March, I received a call from Idea about new plan of 499.
It was an automated call, it explained about the plan & asked, if need to activate the plan, press 1. I did.
Now the bill is generated and I am charged extra Rs.2230 on proration basis.
My Mob no - [protected]
Horrendous service by idea

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May 22, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2017

Idea Cellular Customer Care's response Dear Vikrant,

We have noted your contact details. Please give us some time so that we can get in touch with you and discuss your concern.

Regards,
Vicky

Verified Support

Apr 21, 2017

Idea Cellular Customer Care's response Dear Vikrant,

As per your telecon with our customer service associate on 20th April 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Shruti

Apr 21, 2017

Updated by vikrantpawar The solution is not provided to me.

The changes are untold.
As per the TRAI regulations, you have to inform customer about the billing details explicitly before activating or changing the plan of customer.

Please provide proper solution on this issue.