[Resolved]  Idea Cellular — Unwanted money deducted

Address:East Khasi Hills, Meghalaya, 793007
Website:IDEA

Sir,
with reference to the subject stated above, I have the honour to state that I am a subscriber of IDEA prepaid SIM car. My number is [protected]. on 1st Jan 2017, my balance was 36 but at 8 am I checked my balance and found it to be 0 rupee. Neither have I not used any vas service nor have used any internet. I called customer service representative but they didn't help me. They told me that I have been charged for some internet surfing which I have not used.
therefore I request you to take notice of this issue. I am very much annoyed with such balance deduction.kindly do the needful OTHERWISE I WILL NOT STAY WITH IDEA SUCH A BOGUS ONE.
thanks

yours sincerely
ARUN Kumar sah
[protected]
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Feb 3, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jan 01, 2017
Idea Cellular Customer Care's response
Hi Rita,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Regards,
Abhijit
Verified Support
Jan 02, 2017
Idea Cellular Customer Care's response
Hi Rita,

As per your telecon with our customer service associate on 2nd January 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Esther
Complaint comments 

Comments

I want call detail of my number [protected] .December month date 3to 26 sir plz help me I want to see where my sister is called with other number so plzz sir help me I am very upset
Idea Cellular Customer Care's response, Jan 3, 2017
Verified Support
Hi Radhe,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. If your email ID is registered with us, you may also send SMS as Ebill<space>first 3 alphabets of the month for which Prepaid invoice is required to 12345 and the soft copy of invoice will be sent on your registered email ID free of cost. To update your email ID please send SMS as EMAILID<space>Email address to 12345.

Regards,
Esther
From last week there has been no connection from the idea network due to Which I am not able to either make/receive calls or send/receive messages even the messages from the company I am not receiving from last week. I has purchased the idea prepaid connection a month ago.
Idea Cellular Customer Care's response, Jan 3, 2017
Verified Support
Hi Vishaka,

We regret the unpleasant experience. Kindly provide your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com.

Regards,
Esther

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