[Resolved] Idea Cellular — VAS services of charge 1500, | |||||
Dear Idea, My no: [protected] Name: Digambar Mardikar Current Contact [protected] I am very frustrated with wrong billing charges. I have been charged with some random subscription services worth 555Rs October 16 520Rs September 16 555Rs August 16. This sevices were not subscribed by me. Now, When i checked old bills, I also noticed 290 Rs charged by these subscription sevices in month of july and it went unnoticed and paid the bill. When i noticed this wrong charges i contacted local idea center and customer services and unsubscribed those services asap. They also mentioned these are 3rd party services and could be automatically subscribed when clicked on internet adds. But how idea can charge its customer without customers consent for 3rd party services. This services were recurring and were automatically renewed. I feel cheated. I have not paid my last 5 month bill of 6000 Rs. This is my second complaint, Previously i sent a mail to Idea Customer Care but issue was not resolved. I wish to pay the bill as soon as these unlawful charges are deducted from my bill. My current CONTACT No [protected] Do the needful. Was this information helpful? | |||||
Mar 14, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Feb 02, 2017 Idea Cellular Customer Care's response Hi Digambar, We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly. Regards, Abhijit Verified Support Feb 02, 2017 Idea Cellular Customer Care's response Hi, As per our recent telecon, we wish to inform you that we are working on your concern & we will get in touch with you soon. Regards, Mak Verified Support Feb 07, 2017 Idea Cellular Customer Care's response Hi Digambar, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Abhi | |||||
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