[Resolved]  Idea Cellular — very bad worst experience, not waiving off my 185 rs charged extra

Address:Pune, Maharashtra, 411015

I am using idea postpaid since 10 years approx.
Now i want to migrate my postpaid connection to prepaid idea.

Last month idea deducted 185 rs extra, for which idea must wave off in this month. I have already paid 335 rs.

On 21st nov, again my bill will be generated on for rest of the days.
But idea is not ready to waive off my amount, whereas its been asking to extend postpaid for 1 more month.

I am using 3 numbers of idea more than 9 years.
2 times call disconnected.
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Dec 22, 2019
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Nov 20, 2019
Idea Cellular Customer Care's response
Dear Customer,

We established the call to you on your provided contact number, but the same was disconnected. However, to help you better in this issue, we need to establish the call to you. Hence, we request you to provide us your convenient time to connect with you and we'll be happy to assist. Also, you can contact with us on 12345 or 198 for any further assistance.

Regards,
Aarti
Complaint comments 

Comments

Network problem is very slow.
Nd internet service is very slow but 6pm to 12am is very very slow internet.

mohit035's reply, Nov 20, 2019
Network ek dam se chla jata h Apne ap SIM band ho jati h
Idea Cellular Customer Care's response, Dec 17, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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