[Resolved] Idea Cellular — very very... poor quality

ANSHdirba

from Ludhiana, Punjab

Address:

Sangrur, Punjab, 148035

Hi, i have been experiencing a lot of quality issues. Whenever i speak on phone the other person fail understand what i am saying because of poor network. Call drops couple of times and i am facing this problem since 2 month.in our city people which have idea connection and set network in 4g all facing same problem. I did registered my complaint in idea portal but nothing has worked as of now. He say please set network in 2g mode why you take payment 4g connection if you could not give good 4g signal. I am tired to change 4g and 2g network setup. When i need call i set 2g network and when i need internet set 4g network what is this. Other company like jio, bsnl, airtel work ok. Please look into it. Thank you, mukesh kumar
E-mail id is [protected]@gmail.com

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Aug 23, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform you that the complaint has been raised for your network & data service concern and the resolution has been communicated to you that we are trying our best to enhance the network coverage in your region. Also, we would appreciate if you could bear with us while we strengthen the network and improve our services.

Regards,
Neha