[Resolved]  Idea Cellular — wrong charge for caller tune subscription.. not ready for reversal

Refer to my Service Request# C[protected], In month of April 2019 Bill, I have been charged for Rs. 249/- for renewal of Dialer Tones Subscription.

Please find attached, screenshots of all messages concerned to this topic.

1. I had Received a SMS for intimation of Renewal of Dialer tone Subscription on 23-Mar-2019, 10:27 am.

2. Then I have Sent, as advised in SMS, STOP Message to 155223 on 23-Mar-2019, 10:31 am.

3. Still I got message from 54300 that my Subscription for Dialer Tone has been renewed at 24-Mar-2019, 07:41 am

4. And followed by another message that "You have been unsubscribed from Dialer Tones" on 24-Mar-2019, 7:45 am.

Though, I had taken STOP action for subscription on-time, I Have been Charge for Renewal of subscription and my services also unsubscribed.