[Resolved] Idea Cellular — wrong deduction and fraud in customer service

Savaliya Nimish

from Panaji, Goa

Address:

Jamnagar, Gujarat, 361160

Hello
Check mine this [protected] prepaid no. History about balance deduction
Just before 10 minutes you people have charged me with 34 rs. And
After that i've called to your 198 service at there you people are saying that at these moment all our customer care executives are busy so wait and then you are disconnecting the call
Then i've called to 121 as per your 198 service has suggested where no option for talk with customer care representative
After that i've called to 12345 and at there i was charged with 50 paisa and there also i got the same response which i got from 198 and mine call was disconnected and i was charged with call charge also without talking.
And this same issue is happening with me about customer care service call charge within 2 months
... Hope for the help

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Jul 20, 2017

Complaint marked as Resolved

They haven't do anything only they have sent me message saying that we will get back to you soon They haven't taken any steps . Now plz help me . What should I have to do?

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2017

Idea Cellular Customer Care's response Dear Savaliya,

We are sorry for the unpleasant experience. We understand how frustrating this can be and also noted your concern. We will get in touch with you soon.

Regards,
Vicky

Jul 19, 2017

Updated by Savaliya Nimish And Order your customer care centre to call me and then give me assistance and help what I want and Give me mine balance back

Verified Support

Jul 29, 2017

Idea Cellular Customer Care's response Dear Customer,
As details checked, your concern has been addressed by us and resolution is communicated.
For any further assistance you can write us back at [protected]@idea.adityabirla.com or can call us on 12345 or 198
Regards,
Rajat.