[Resolved] Idea Cellular — wrong deduction of amount and abrupt behaviour of customer support

nishakiranbharti

from Ranchi, Jharkhand

Address:

800001

In my idea number which i will mention in mail if asked wrong dedutions has been done several times.
I called customer care despite solving my issues she is giving me excuses. If i have made a call or i have messaged someone i would know. Nopw a days everyone is smart enough to handle a so called smartphone and kep privacy so please kindly tell your executives to do your home work and sit on the table as we are also not dumb, we are also working people so i have every right to kn ow why i am charged rs1.50 each day

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Mar 27, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2020

Idea Cellular Customer Care's response Dear Customer,

As per our communication, we've informed you that the mentioned number has been charged accordingly as per the standard charges. Hence, we express our inability to refund the charged amount. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta