[Resolved]  Idea Cellular — wrong information given to defraud me

Address:

411038

Idea mobile number : [protected] and sr number : q[protected]
This appeal is being sent as advised by tccms.gov.in in their website.
I lodged a complaint at [protected]@idea. Adityabirla.com on
25.01.2019 for reversal of the amount which was fraudulently taken
From me by giving false information by customer care representative
Ms. Waghmare. My complaint letter is self explanatory where i gave
Full details of the case. Thereafter 3 representative mr. Sameer, mr.
Sudhakar kamble and ms. Shivani sent me emails on different dates
Informing me that they will be assisting me to resolve my complaint.
But no one seem willing to solve the problem instead i feel it is done
Purposefully to buy time.
On 15.02.2019 mr. Sudhakar in an autocratic manner informed me by
Email that the recharge can not be reversed. I then asked him to
Recover the amount from the erring customer care representative as a
Punishment to her and reimburse it to me as her action was malafide
With full intention to dupe me (Please refer my original complaint),
Which put me in financial loss. Thereafter mr. Sudhakar called me. I
Told him to do as asked in my last email on which he kept quiet and
Then disconnected without giving any reply.
I now request you to reimburse me rs.244/- by recovering the same from
Your erring customer care representative and also give her a strict
Warning not to indulge in such practice as it spoils the reputation of
Your company.
Awaiting a favourable action from you.
Yours sincerely,
Ila s. Bhat
The above letter was sent to appellate authority if idea cellular on 12.03.2019. After that they called and just tried to convince me to protect their representative and without listening to the recording of conversation between me and their representative and/or making any inquiry gave me a letter justifying their representative's action.
Please take up the matter and enforce them to refund my money.
Yours sincerely,
Ila s. Bhat.