[Resolved]  Idea Cellular — wrong information in ivr

Address:Kota, Rajasthan, 324000

Dear sir / ma'am
I m using my idea number.. Three days while dialing the number i got pre call instructions to reduce the call rates by selecting an option and it's a free offer. When i have chosen the required option neither that plan has implemented rather they they deducted the amount twice for the same service

Now the issue is that they are not reverting back amount nor they are giving any kind of compensation.
Kindly look into the matter and do the needful.
Thanks
Vineet tandon
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Dec 3, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2018
Idea Cellular Customer Care's response
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Shraddha
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