Idea Cellular — Zero connectivity

Idea was working just fine unless on 8th March 2020 it suddenly stopped working. I wasn't able to get any calls and was unable to use my data services. I then went to the Idea Store, they said that I have to shift to a 4G sim to get rid of the problem. So I got a new 4G Sim and since then my network barely get 3G services. I am very disappointed, but still somehow I was somehow managing it . Now, water has gone over my head so i am here, now at my house i have no signal, and data barely works like once in 2-3 days. This isn't the thing for which i recharge ever month. When I got to the Idea store they just give us the customer care number which isn't of any help. They just play the recorded message.