[Resolved] Idea Money — fraud transactions from mobile number 9565139731

 
2 Reviews
 seemashree on Mar 19, 2018
I wish to inform you that 15th feb evening by 4:30 pm i got a call from mobile number [protected], (Introduced himself as roshan sharma) and informed me that i have not redeemed my reward points of hdfc credit card and he may help me to get these points redeemed as cash and credit transferred to my any other credit cards and asked for information of same (Standard chartered credit card).

The person calling was so confident and introduced himself as bank executive that he gained my confidence for a while. Unknowingly, i shared information of credit card over phone and parallel i got otp for the transactions he did with my sc card details.

As i was over call with him, at same time he asked for otp and i shared otp with him. For first otp, he told its not working and second otp has come to verify, similarily for third and fourth time otp and so on by giving the reason otp coming is not working.

The moment disconnected the call, immediately i saw six messages with transaction details.
I tried to reach bank personnel to block my card. And i tried to reach ideamoney retail customer care executive who suggested to compain to cyber crime.

I followed their suggestions n raised my dispute of transactions. So hereby request you to kindly look into this on priority and provide a resolution in favor of me that i should not be liable to pay the fraud transactions amount.
Complaint marked as Resolved Apr 21, 2018

Complaint Status


[Mar 19, 2018] Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Idea Cellular Customer Care's response, Mar 19, 2018
Dear Customer,

We regret for the inconvenience caused. We're requesting you to not to share or confirm any bank account details with anyone. Also, we suggest you to take the help of legal authorities and file the FIR for the concern.

Regards,
Lavina
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Comments

Mobile No: [protected]

Complain: Applied for MNP from TATA DOCOMO to IDEA at hometown on 28th Feb '18. Its 14th March now and Old mobile number doesnt show network but new sim also unable to register on network.

Request: Activate the new sim card.
Idea Cellular Customer Care's response, Mar 21, 2018
Verified Support

Dear Customer,

We tried reaching you on your provided contact number, but couldn't get through as it was showing switched off. Hence, we request you to share us your alternate contact number along with your convenient date & time to get in touch with you. Also, we would like to inform you that the mentioned number has been successfully activated in prepaid connection on 07/03/2018 from our end. However, we request you to visit to the same Idea store once along with your sim card & valid documents to check the same. If still any issue persist, kindly provide us the complete Idea store address you've visited along with the customer care executive name to assist you further.

Regards,
Lavina

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    Idea Money - fraud transactions from mobile number 9565139731