[Resolved] Idea — Prorated overage charges

Mrudula Rajhans

from Surat, Gujarat

Address:

Pune, Maharashtra, 411057

Account number[protected], bill number-[protected]
I have same problem. I got may month bill dated-23may 4237.90 which is very high called prorated overage charges.
Previous my plan is 666cug plan and then next switch to 299plan. Now they are charging for 13days 3235.44. At which cost they are applying?
In previous bill also they are applying 75 rs for 18.525mb.
Even couldn't connect to their customer care device.

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Jun 25, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 25, 2017

Idea Cellular Customer Care's response Dear Mrudula,

We are sorry for the unpleasant experience. We totally understand how frustrating this can be and also noted your contact details with us. Please allow us some more time to rectify this issue and will get in touch with an update shortly.

Regards,
Vicky