[Resolved] Idea Cellular — balance deduction issues | |||
Dear sir, My idea mobile no. Is [protected] and my complaint relating to wrongly deduction my idea balance as per dated given below. Rs. 5 dtd on 17/08/18 Rs. 3 dtd on 16/08/18 Rs. 6 dtd on 07/08/18 Rs. 3 dtd on 07/08/18 Today (19/08/18) i call idea customer care. Vo bol rahe hai ki aap ki taraf se *123# aur *111# dial kiya tha aur game download kiya hai. But mera phone feature phone hai aur koi bhi ye services nahi li hai please refund my balance if possible. *123# aur *111# dial karne par balance deduct hona ye to cheat hai... Was this information helpful? | |||
Sep 22, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Aug 21, 2018 Idea Cellular Customer Care's response Dear Customer, As per our communication, we've informed that you've been charged while using WAP service for the mentioned number. Hence, we request you to send a SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset. Refer to the below given steps to deactivate the Flash SMS:- - Go to your handset SIM Toolkit - Click on Idea Flash option - Tap on Activation - Click on Deactivate Regards, Prajakta | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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how can this happen to my account i have recharged well in my idea plan
pls solve my problem
Apologies for the inconvenience caused and delay in responding to your concern. Kindly share your idea contact number and alternate number in which the issue is persisting in order to assist you further.
Regards,
Prajakta