[Resolved]  IDFC Bank — Bank Account Update for Redemption of Infrastructure Bonds

Address:

KFIN TECHNOLOGIES PVT. LTD SELENIUM TOWER B PLOT NUMBER 31 & 32, FINANCIAL DISTRICT NANAKRAMGUDA HYDERABAD - 500032

Dear IDFC First Bank / RTA "KFin" Team,

This is with reference to the Redemption of Folio / DP Id & Client Id No: IDB0290450(Abhishek Chowdhury) - Bank Account Update, still

pending after continuous and rigorous follow-ups.

I have written & called several times in last few days, sent required documents by 29th January itself before the cutoff date of 1st

Feb 2021 and confirmed they had been received by calling the IDFC First Bank Toll FREE NO (on 30th Jan 2021). With the RTA KFIN TOLL

FREE number we are never able to reach a real customer representative. Again followed up on 11th February when did not receive any

confirmation for my Bank Account Update.

In my email dated 29th Jan, 2021, I had already shared my required documents. Documents shared were as below:
1) BANK ACCOUNT UPDATE - Request Letter
2) Cancelled Cheque - Front
3) Cancelled Cheque - Back with Beneficiary Folio Number.

When requesting for Bank Account Update confirmation from "einward.[protected]@kfintech.com", your representative Ms. Swetha Balashetty from

Corporate Registry, KFin Technologies Private Limited, replies that last date for updating Bank Mandate is over on 01/Feb/2021 and

she will send the Demand Draft to the old registered address. The maturity date for Bonds is 21/02/2021.

I received such emails from her 2 times on 12th February. For both emails, she replied with the same monotonous message which is

highly unprofessional and seems system generated. And this delay actually highlights the disregard for the customer. Please update

the Bank Account Details to avoid loss and further delay of my matured amount. Its been 10 years and its highly critical for me to

receive maturity amount.

Request your valuable support to remit the proceeds of these "LTIBs" in my Standard Chartered Bank - Savings Account.

Regards,
Abhishek Chowdhury
#[protected]