IDFC Bank — amount detected multiple times in toll 115002

IDFC Bank — amount detected multiple times in toll 115002_ka 03 mj 1131

R Ramkumar Kuppusamy from Hyderabad, Telangana

Reminder 1 From: ramkumar [mailto:[protected]@gmail.com] Sent: 13 november 2017 12:02 To: 'idfcbank etollservices' Subject: amount detected multiple times in toll 115002_ka 03 mj 1131 I have travelled from bengaluru to shimoga on 10th november 2017. In the toll 115002 they have charged me 4 times instead of 2 times. Kindly arrange to refund the excess amount immediately. This has become a big headache now, so many mistakes happening & we need to make so many follow ups to get back our money. A proper system need to be put in place to avoid these mistakes & strict action should be taken against these toll centres. This is a serious mental harassment for the commuters. Kindly look in to this & do the needful immediately. 10/11/2017 07:22 10/11/2017 07:35 [protected]rp issuer debit transaction for toll fare[protected]rp - 115002 18.00 859.13 10/11/2017 07:49 10/11/2017 07:59 [protected] issuer debit transaction for toll fare - [protected] - 017001 75.00 784.13 10/11/2017 08:30 10/11/2017 08:32 [protected] issuer debit transaction for toll fare - [protected] - 017002 60.00 724.13 10/11/2017 07:00 10/11/2017 11:02 [protected]rp issuer debit transaction for toll fare[protected]rp - 115001 18.00 706.13 10/11/2017 16:46 10/11/2017 16:52 [protected] issuer debit transaction for toll fare - [protected] - 017002 30.00 676.13 10/11/2017 17:37 10/11/2017 17:50 [protected] issuer debit transaction for toll fare - [protected] - 017001 35.00 641.13 10/11/2017 18:46 10/11/2017 19:04 [protected]rp issuer debit transaction for toll fare[protected]rp - 115001 18.00 623.13 10/11/2017 18:14 10/11/2017 19:11 [protected]rp issuer debit transaction for toll fare[protected]rp - 115002 18.00 605.13 10/11/2017 18:14 11/11/2017 03:57 [protected]rp issuer debit transaction for toll fare[protected]rp - 115002 18.00 587.13 10/11/2017 18:14 12/11/2017 01:48 [protected]rp issuer debit transaction for toll fare[protected]rp - 115002 18.00 569.13 Was this information helpful? No (0) Yes (0)
IDFC Bank customer support has been notified about the posted complaint. Nov 16, 2017 Updated by Ramkumar Kuppusamy Reminder 5 In spite of several reminders, I don’t get any response. It’s now more than 70 days & I’m still making a follow up for my money. If you don’t pay me back my money, this will be considered as mental harassment & I will be forced to take legal route through consumer forum. From: Ramkumar [mailto:[protected]@gmail.com] Sent: 13 November 2017 11:45 To: 'IDFCBank etollservices' Subject: RE: Error in Toll Reminder 4 From: Ramkumar [mailto:[protected]@gmail.com] Sent: 09 November 2017 12:24 To: 'IDFCBank etollservices' Subject: RE: Error in Toll Reminder 3 From: Ramkumar [mailto:[protected]@gmail.com] Sent: 31 October 2017 10:04 To: 'IDFCBank etollservices' Subject: RE: Error in Toll Reminder 2 From: Ramkumar [mailto:[protected]@gmail.com] Sent: 30 October 2017 12:40 To: 'IDFCBank etollservices' Subject: RE: Error in Toll Reminder 1 From: Ram [mailto:[protected]@sametha.in] Sent: 21 October 2017 12:45 To: 'IDFCBank etollservices' Subject: RE: Error in Toll 04/09/2017 15:53 04/09/2017 16:59 [protected] Issuer Debit Transaction for toll fare[protected] 300 -110 260 Credited to account on 09/10/2017 15:30 4th September 2017 @118002 debited Rs. 300 instead of Rs. 20 (returned back same day) 04/09/2017 08:53 Issuer Debit Transaction for toll fare[protected] 04/09/[protected].00 280.00 04/09/2017 15:53 Issuer Debit Transaction for toll fare[protected] 04/09/[protected].00 -110.00 In this toll one way is Rs. 40 & multiple entry is Rs. 60. Hence for return journey they should deduct only Rs. 20 as I mentioned above. But they deducted Rs. 40 for the return journey also & Instead of crediting Rs. 280 they credited back only Rs. 260. Kindly arrange to credit back the difference Rs. 20 immediately. Thanks & Regards Ram [protected] From: Ramkumar [mailto:[protected]@gmail.com] Sent: 19 October 2017 18:31 To: 'IDFCBank etollservices' Subject: RE: Error in Toll Kindly update regarding the complaint D - IDFC_AC_637 1. On 2nd of September 2017, I crossed Attibelle toll & gate didn't open. o The person in the toll asked me to pay which I did & took the receipt (please find attached the same for your reference). o But later on I received a message that Rs. 25 is debited from my account - refer statement. Thanks & Regards Ram From: IDFCBank etollservices [mailto:[protected]@IDFCBANK.COM] Sent: 19 October 2017 11:00 To: [protected]@gmail.com Cc: IDFCBank etollservices Subject: Error in Toll Dear Sir, With respect to the attached email, we would like to inform you that, chargeback against all your disputed transactions has been successfully posted to your FASTag Account. Below are the list of disputed transactions along with the Remarks. Please check and confirm. We value your relationship with IDFC FASTag and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact us. Transaction Date Value Date Transaction Ref No. Transaction Type Debit Amount (Rs) Balance (Rs) Amount To Be Refunded IDFC Remarks 02/09/2017 09:55 02/09/2017 10:03 [protected] Issuer Debit Transaction for toll fare - [protected] - 032001 75 170 5 Rejected as the deduction was proper. 02/09/2017 10:27 02/09/2017 10:47 [protected] Issuer Debit Transaction for toll fare - [protected] - 169001 90 80 5 Rejected as the deduction was proper. 02/09/2017 12:50 02/09/2017 13:15 0010001709021315005712 Issuer Debit Transaction for toll fare - 0010001709021315005712 - 035002 25 555 25 Credited to account on 09/10/2017 15:30 04/09/2017 07:37 04/09/2017 08:39 [protected] Issuer Debit Transaction for toll fare[protected] 235 320 195 Credited to account on 09/10/2017 15:30 04/09/2017 15:53 04/09/2017 16:59 [protected] Issuer Debit Transaction for toll fare[protected] 300 -110 260 Credited to account on 09/10/2017 15:30 06/09/2017 15:30 06/09/2017 16:39 [protected] Issuer Debit Transaction for toll fare[protected] 225 570 185 Credited to account on 21/09/2017 19:04 09/09/2017 10:14 09/09/2017 11:59 [protected] Issuer Debit Transaction for toll fare[protected] 225 250 185 Credited to account on 28/09/2017 12:40 09/09/2017 11:05 09/09/2017 12:18 [protected] Issuer Debit Transaction for toll fare[protected] 235 15 195 Credited to account on 28/09/2017 12:40 Regards, IDFC Bank FASTag Helpdesk Toll Free – [protected] Please find below details of amount credited back to my account 21.09.2017 - Rs. 185 28.09.2017 - Rs. 185 28.09.2017 - Rs. 195 09.10.2017 - Rs. 25 09.10.2017 - Rs. 195 09.10.2017 - Rs. 260 [protected] Total - Rs. 1045 Out of Rs. 1075 I got only Rs. 1045. Kindly arrange to credit back Rs. 30 immediately. Out of Rs. 1075 to be refunded as per below details Kindly do the needful immediately. 2nd September 2017 @ 032001 debited Rs. 75 instead of Rs. 70 2nd September 2017 @ 169001 debited Rs. 90 instead of Rs. 85 4th September 2017 @ 128001 debited Rs. 235 instead of Rs. 40 4th September 2017 @118002 debited Rs. 300 instead of Rs. 20 (returned back same day) 6th September 2017 @118002 debited Rs. 225 instead of Rs. 40 9th September 2017 @ 118002 debited Rs. 225 instead of Rs. 40 9th September 2017 @ 118001 debited Rs. 235 instead of Rs. 40 Instead of deducting Rs. 335 (which is actual Charges) I have been deducted Rs. 1385, excess of Rs. 1050 Additional Rs. 25 paid in Attibelle toll which was registered against complaint # D - IDFC_AC_637 Kindly request you to credit back Rs. 1075 the excess amount deducted from me immediately to my account. Regards Ram From: Ramkumar [mailto:[protected]@gmail.com] Sent: 09 October 2017 22:03 To: 'IDFCBank etollservices' Subject: RE: Error in Toll I’m yet to receive another Rs. 30. Kindly let me know when this will be credited to my account. Thanks & Regards Ram From: Ramkumar [mailto:[protected]@gmail.com] Sent: 08 October 2017 10:58 To: 'IDFCBank etollservices' Subject: RE: Error in Toll Reminder 1 Regards Ram From: Ramkumar [mailto:[protected]@gmail.com] Sent: 06 October 2017 14:58 To: 'IDFCBank etollservices' Subject: RE: Error in Toll Out of Rs. 1075 to be refunded as per below details 2nd September 2017 @ 032001 debited Rs. 75 instead of Rs. 70 2nd September 2017 @ 169001 debited Rs. 90 instead of Rs. 85 4th September 2017 @ 128001 debited Rs. 235 instead of Rs. 40 4th September 2017 @118002 debited Rs. 300 instead of Rs. 20 (returned back same day) 6th September 2017 @118002 debited Rs. 225 instead of Rs. 40 9th September 2017 @ 118002 debited Rs. 225 instead of Rs. 40 9th September 2017 @ 118001 debited Rs. 235 instead of Rs. 40 Instead of deducting Rs. 335 (which is actual Charges) I have been deducted Rs. 1385, excess of Rs. 1050 Additional Rs. 25 paid in Attibelle toll which was registered against complaint # D - IDFC_AC_637 Kindly request you to credit back Rs. 1075 the excess amount deducted from me immediately to my account. I got refunded only Rs. 565 so far. I’m yet to receive balance Rs. 510. Kindly arrange to credit back this amount immediately without any further delay. Also I would like to know the action taken against the Toll people for this mistake & giving me so much mental harassment. Look forward for your reply & action. Thanks & Regards Ram
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