ADVERTISEMENT

IDFC Bank — Horrible fastag support IDFC

IDFC Fast tag customer care[protected] is only available from 9:30 AM to 6 PM IST. I had to travel from Bangalore to Goa on 30th Sep at 10 PM. I tried to login to my IDFC account at 8 PM on 30th Sep to recharge fasttag, but it gave me an error message that "Sign-in failed:user account has expired". There was not option to reinstate my account so I called[protected] but not body picked the phone, then called IDFC regular cust care number [protected] and they told me that the fasttag cust care is available only between 9:30 AM to 6:00 IST. I have 3 options now
(1) Cancel my trip
(2) Pay double amount at toll gates as i am not able to recharge my account as IDFC is not available to support me
(3) Get a new fasttag from another bank from a nearby toll gate.

Requesting you to not opt for IDFC fasttag. the service will be horrible.
+1 photos
Was this information helpful?
No (0)
Yes (0)
IDFC Bank customer support has been notified about the posted complaint.
Complaint comments 
Share
Tweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    38%
    Complaints
    1063
    Pending
    0
    Resolved
    402
    IDFC Bank Address
    8th Floor, Building No. 1, Mindspace, Gigaplex, Plot No. IT. 5, MIDC Knowledge Park, Airoli West, Thane, Maharashtra, India - 400708
    View all IDFC Bank contact information
    ADVERTISEMENT