[Resolved]  IDFC Bank — IDFC Bank Idfc infrastructure bond tranche 2

I had purchased bonds of IDFC Infrastructure TRENCHE 2 in 2011 with folio no IDB0289621 which matured on 21/02/2021.

On 02/03/2021 I received a message that the Redemption Warrant was despatched to me through Aviral Courier with consignment no [protected]. On tracking the consignment with the Aviral Bulk Handling Logistic Pvt Ltd. I found that the a mail was despatched on 24/02/2021 and was not delivered. When I checked back on 20/03/2021, it says that the document was delivered by signature on 01/03/2021 but I have not received any courier yet.
The number for call centre for Aviral Bulk Handling Logistic Pvt Ltd is always out of service.

On 12/03/2021 I got another email from IDFC asking for bank details and they will directly credit amount to my account if courier is not received. I have forwarded all the details to einward.[protected]@kfintech.com and sent multiple follow-up emails but have not heard back anything yet.

Please look into this matter and kindly credit the amount directly into my account. This has caused a lot of inconvenience to me and my family.