[Resolved]  IDFC Bank — instacred cardless emi

Address:8240559347, Kolkata, West Bengal, 700047

Hi,

I have tried to know what instacred (Of capital first / idfc bank) is and suddenly i have been approved a limit of rs.10, 000/-. Though i refused to take that credit limit, no one of the bank bothered to listen to me, even after several written requests, starting from 09/09/2019 and they even deducted the first emi amount from my bank on 03/10/2019. Written several emails, even to the head of their customer service, to refund back the amount deducted and to cancel the limit assigned, but no action has been taken till date. I am even unable to use that limit to any of the online merchant outlets, they have prescribed. The toll free call centre is also not of any use. Once i had been able to connect them, but after hearing my plea, they disconnected the line and could not even connect the operator more than 100 times thereafter. However, i just want capital first - idfc first bank to cancel my instacred limit and refund me back the money (Rs.1, 786/- deducted on 03/10/2019) they have deducted as emi.
Was this information helpful?
No (0)
Yes (0)
May 28, 2020
Complaint marked as Resolved 
IDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 10, 2019
IDFC Bank Customer Care's response
Dear Sir,

Thank you for writing to us. This is with reference to your concern addressed to the Consumer Board regarding instacred. We are concerned about your query. We would request you to write to us at social.[protected]@idfcfirstbank.com along with your contact details to assist you further. We look forward to your support and co-operation in the interim. Assuring you best of our services.

Warm regards,
Team IDFC First Bank
www.idfcfirstbank.com
Verified Support
Oct 22, 2019
IDFC Bank Customer Care's response
Dear Sir,

We would request you to write to us at social.[protected]@idfcfirstbank.com along with your contact details to assist you further.

Regards,
Team IDFC FIRST Bank
Complaint comments 

Comments

I have withdraw amount in idfc ATM... The amount has been debited but didn't despense the amount

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    1211
    Pending
    0
    Resolved
    417
    IDFC Bank Address
    8th Floor, Building No. 1, Mindspace, Gigaplex, Plot No. IT. 5, MIDC Knowledge Park, Airoli West, Thane, Maharashtra, India - 400708
    View all IDFC Bank contact information