[Resolved]  IDFC Bank — not cancelling my loan account number 24458272

I placed an order on tata cliq using instacred cardless emi option amounting 61, 900 for months (5854/month) on 9th august 2019 but later on same day order was cancelled and after 2 days i received an email from tata cliq regarding refund that they have processed the refund then i contacted idfc first bank and they ask me to contact felxmoney at [protected]@flexmoney.in which handles all payments of instacred cardless emi. They replied that they have received the refund and same has been sent to idfc first bank. Then again i called idfc first bank and they registered my complaint on 21st august 2019 and said that they will cancel the loan account with 15-20days. Now more than 20 days is passed still no resolution. I write on their facebook, twitter pages but no action. Also, emi is also deducting from my account.
Please take appropriate action and cancel it asap.