Hi,
This is Halley Soin and my DOB is[protected] and there is a business loan undergoing in your bank for me for which I have my EMI's deducted every 3rd date of the month.
The thing is I received my salary on 8th of every month and I have also talked to your executives regarding that if it would be possible to reschedule my loan EMI deduction date on or after 8th of every month but no one responded on that.
But something awful happened with me today when after bouncing my EMI for this month, it got deducted first and your customer care executives called me back to back for my EMI, they sent me a text message and I paid the amount too. Atleast there should be some record of this in your department to update everyone and everything because after checking my balance after EMI deduction, I was so shocked.
Kindle help me thru that as my loan account number is Dear HALLEY SOIN, We have received your payment request for Rs.22415 towards your Loan number 58201405, and this is the message with link below- Click idfcfir.st/0cllef7 to pay now. Thanks - IDFC FIRST Bank
Kindly refund my account back into my account. It would be highly grateful as I am also looking after other expenses in my family too that are mandatory also and I cannot compromise missing these.
My contact number is [protected], feel free to contact me after 10 AM till 1 PM anyday.
Thanks and Regards,
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