[Resolved]  IDFC Bank — tds and 15h service

My customer ID is [protected].In the present Crisis most of the Banks provide facility for online submission of 15H for the current financial year or extend the 15H form submission till June and waive TDS as per the form submitted for year 2019-20. This is to ensure that customers need not visit the Bank during lock out period. But this Bank is a poor service oriented one and one should refrain from this Bank since it is not prepared to operate a Bank under crisis possible because of incompetent non qualifies staff manning the Bank. Only the system works now in this bank always giving a Service request when a query is raised and the same will be closed without any resolution or any coordination with the customer. In my case a personnel from the Bank collected 15H on 30th March and that is the end of story. Mails to head customer care or CEO will be responded with SR number and that that is the end. The Bank should have facility for online 15H submission or use the common sense to waive TDS till June as done by some other banks in the country. It appears this bank management do not have both i.e proper IT staff or common sense!!!