Idp — Ielts e trf. No response from customer care

I have appeared for ielts exam on 20 aug..i got my provisional result on 2 nd sept..but my e trf was showing error..i waited for 4 days..then on 6th sept i contacted IDP customer care..they told me that my documents were missing so mail it to us..i mailed all documents then they told that wait for 2 days..after 3 days i contacted once again..but they told wait for 2 more days..i have contacted atleast 4-5 times but the customer care is not responding..i want to submit my e trf to university as the deadline is very near..so kindly generate my etrf asap because I have already paid application fees of 200 cad..