Idp Ielts — for not receiving hard copy of ielts score card by courier

Address:

Flat No 2,pride oscar apartment,Near new indira nagar police station,Indira nagar ,Nashik 422009, Nashik, Maharashtra, 422009

My name is nayana satyawan vikhale. I have given my ielts lrw test on 16/11/19 and speaking test on 10/11/2019 for which i got score by text message on 29/11/2019 but till now hard copy of result is not received which was supposed to come by courier also i have not received tracking number for the same till now. Kindly help me out, as per policy i should get the same within 14 days.