Address: | Mumbai City, Maharashtra, 400703 | Website: | www.ieltsidpindia.com |
Dear Team,
I called this morning regarding procedures to reschedule my IELTS speaking test and spoke to an agent from your call center. I spoke to an agent named Deepti or Deepika who referred me to a non existent terms & conditions in the IELTS web page about non availability of any such provision. I asked her for more information as I was not able to see this in terms & conditions and then she started shouting at me randomly saying you have to listen to us and there is nothing that can be done regarding this.
I asked for help to understand terms & conditions further and she flatly refused to listen to me and disconnected my call randomly. This is absolutely unprofessional and coming from an agency that conducts tests in proficiency of English language, this is horrendous.
I referred to clause 15 in the IELTS contract and noted that there is no mention of not being able to reschedule the speaking test slot. Infact, I was even ready to pay extra money but was flatly refused by IDP.
Forget helping a prospective candidate about a potential query/ meeting conflict, the agents are so rude in responding to queries. Was this information helpful? |
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