Idp Ielts — Miscommunication from IDP team- Passport Number- Z5808233

Address:

A- 1/6, Ring Rd, above Nexa Showroom, Block A2, Block A, Rajouri Garden, New Delhi, Delhi 110027

My speaking test was scheduled on 22nd Nov'20, and LRW test on 25th Nov'20. However, I had to miss my Speaking test due to a medical emergency.
When I went to give my LRW test on 25th Nov, I informed the staff in the beginning itself that I had missed my Speaking test, and what should I do. They told me to go ahead and give the LWR writing. And later they told me to call the Customer care number to enquire about rescheduling Speaking test.
When I contacted customer service, they told me to mail the Passport copy and Medical certificate to them, which I did and ask for rescheduling. I got a reply saying there are no slots available right now for Speaking test
I again replied on the mail and called customer care to check my options, and they told me to request for a Examination transfer, where I will have to pay additional INR 3500, and fill a Transfer form. I was okay to do that and I dropped another email to check on the process. but I did not get any reply.
Again I called Customer Service on 5th Dec, and they told me I could not transfer my test because I had already taken the LRW test. And now I will have to pay full INR 14000 and book another test.
This is very unprofessional on your part. I was repeatedly misled and there is no cross communication between the branch, call centre and Email teams. And now I am asked to pay full amount just because I missed 1 test. Its not as if any student has missed a test for the 1st time, and especially in this Corona time, I cannot believe that this is how IDP deals with absentees every time and there is no protocol for this.
I will be complaining to Consumer Care on how I have consistently been given wrong information and have been misled by your different teams, just to ask for full fees again at the end.