Idp Ielts — most disturbing and disgusting customer experience ever!!!

 
2 Reviews
India
 Vijitha Uppuluri on Feb 4, 2019
I registered with idp cbt and at the end of registration after making the payment the system has thrown an error message. I wasn't sure if i was registered or not so i had to contact customer support.
I would say the most disgusting customer support i have ever had. I never had anyone hung up on me without providing a solution and they did it twice. All they have for me is to wait for 25 days to get my money back.
I know this is india and this is how it works but i wanted to share my experience, considering it might make a difference. I have no words to describe how i felt to be treated like this. Now i have to wait for 25 days, and i'm hoping i will get my money back without another call, because i really don't wanna go through this again.

Complaint Status


[Feb 04, 2019] IDP IELTS customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Hi Sir / Madam,

I have registered for April 27 2019 test in Bangalore.
I have paid Rs.13, 400 sum of fees through Google Pay the amount has been
debited from my bank account.

But I have not got any receipt for the payment made or the acknowledgement.

Kindly please look into this.

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    Customer satisfaction rating
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    phone
    +91 12 4441 1888
    location
    61, 2nd Floor, Chimes Building,Sector 44, Gurgaon, Haryana, India - 122003
    Idp Ielts - most disturbing and disgusting customer experience ever!!!