Idp Ielts — not changing exam dates on genuine request

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201304

I have booked my ielts english language test exam for april 21st. I will not be attending exam due to health issues (Had kidney stones problem on march 25th and doctor suggested to not sit for long hours as this will increase pain and i will be operated on april 19th, i have all test reports, medical records if required). Also if i will try to postpone my operation, i have urgent office work to deliver on april 21st. So in both cases i m not available for exam. But idp team is not listening. I have told them to postpone to next available date that is may 12 but they are not agreeing. They are saying my total fees which i paid for exam inr 12650 will be gone and i need to rebook exam by paying same amount again.

So need urgent help in this case. I m reachable on mobile[protected] and email i'd kapil. [protected]@gmail.com.