Idp Ielts — Registration not completed but money was deducted

I booked the test on date 2nd Dec 2020 for Thane location for date - 18th Jan 2021.
For which money has been deducted from my account and in last step of registration process the system has thrown an error .
When I enquired in my bank they said that Rs 14000 has been transferred to IELTS IDP account.
I talked to the the IDP customer care services they said your exam is not booked and registration is not done.
Kindly revert my money to my account.
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