Idp Ielts — Unprofessional way of conducting IELTS by IDP in India

Address:411001
Website:www.ieltsidpindia.com

IELTS the conducts language test is ok but the way the test is conducted and managed by IDP raises concern and causing great distress to candidates and their parents specially in India.
My daughter took the test and I registered for her test paying by credit card (my credit card charged Rs 11300 a large sum of money but though we chose the date 26th of November 2016 as test date there should be advance intimation if there is change in date or any change in exam conducted by IDP (including additional test if any) however to our surprise IDP sends a mail (that went to spam folder) that there is a oral/ viva exam before 26th that would be held in 24th (the mail arrived very late, just 48 hours before the exam.
Accidentally the mail as it went to spam folder could not be noticed by us, also Candidate suffered from fever and severe tonsillitis so it was very distressing as both delay in noticing the mail and candidates physical condition made candidate miss the test, however candidate tried to call IDP (no one from IDP answered call despite repeated attempt) next at the test center on 26th Nov 2016, even candidate tried to seek help from Test taker for the same and test taker also considered the issue sympathetically and said yes the same will be re conducted in suitable date (that will be intimated) however as no call came from IDP we called and they said as candidate could not take exam on 24th Aug (oral exam) she must reappear the test however no examiner available to take exam in Pune (place where candidate stays) and no refund will be possible as candidate marked absent. This causes great distress to both candidate and parents.
This shows how casually the examiners/IDP who conduct IELTS (supposed to be professional body) behave without responsibility and accountability, this not only causes inconvenience to all concerned but also causes huge mental agony and financial loss for parents of candidate. This must stop.
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