[Resolved] IFB — air conditioner - not working after service

Finney P

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600097
Website:	www.ifbappliances.com

Dear Team,

I have registered a complaint on 29th April 2018 ticket no: [protected] at 6.56 pm that there was no cooling coming from the Air conditioner. The technician (Vignesh - [protected]) came on 1st May 2018 to check and he told that there is Gas leakage and he needs some materials to do the service and he is not having the same. Our Service warranty was about to expire on 7th May 2018. After rigorous follow up they agreed to come before the date and the same technician came on 6th May 2018 to rectify the fault.

He has shown that the AC is working and the cooling is up to the mark. Also, he had told me that if there is any complaint within thirty days they will do the service free of cost. As i was out of station for one week and came back only on 14th May 2018, the AC was back in the same non working condition without any cooling.

Hence i requested the customer care for a service for which they have asked us to contact the same service centre (STAR Service centre - Contact Person Vadivelu - [protected]) for rectifying and they said they will not charge anything.

But while we contacted the service centre they are asking for Rs. 4500/- for refilling of gas and Rs. 590/- for visiting charge.

My concern here is, Why i need to pay for the service which they have not resolved properly. And still there is 20 days service period left.

Kindly requesting you to solve this issue and clarify why they are asking for Charge.

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Jun 18, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 15, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We apologize for the inconvenience caused to you. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

May 16, 2018

Updated by Finney P The technicians have arrived today and identified that there is a leakage in the inner unit of the Air conditioner. They added that they will be replacing the coil in the inner unit if it is under warranty and now they will repair it, as per them.

As this complaint was lodged during the warranty period itself and they have not identified the root cause of the problem, the problem didn't get resolved. I request you to replace the coil now and close the service call. Thanks.