[Resolved] IFB Appliances — damaged washing machine

Musafir Uzair Inamdar

from Bharuch, Gujarat

Website:

www.ifbappliances.com/support/contact-us/success

I recently purchased front loader washing machine as dated on 21st june 2018, from your authorized reputed dealer 'music india"(5-6 doctor house, halar road, valsad, 396001 - gujarat. Paying cash (Challan no: 2238) and taking the delivery of washing machine. As guided by dealer in 24 hours authorized technician from ifb would install it. Opening the box for the first time by the technician it was found that the washing machine was damaged and having a dent and scratch on it. It was a fault piece which was knowingly planned and handed our to us by your authorised dealer"music india". The dealer didnt even checked before delievering the product to the us. Even the piece is till not used its lieing as it came from godown.
After even complaint launged by company's technician till date it has not been changed nor any positive response is there from company end. I doubt on such reputed company ifb and way it satisfies the customers by making such false promises and such lying to customers. And then after not even listing to customers.
Really disappointed by the company and its loose and delayed services and defiantly with such negative responses.

I would appreciated if you take it seriously this complain and give us positive response.

Regards,
Samiullah inamdar.

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Jul 30, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Jun 23, 2018

Updated by Musafir Uzair Inamdar I recently purchased Front loader Washing Machine as dated on 21st June 2018, from your authorized reputed dealer 'Music India" (5-6 doctor House, Halar Road, Valsad, 396001 - Gujarat. Paying cash (CHALLAN NO: 2238) and taking the delivery of washing machine. As guided by dealer in 24 hours Authorized Technician from IFB would install it. Opening the box for the first time by the technician it was found that the Washing Machine was damaged and having a dent and scratch on it. it was a fault piece which was knowingly planned and handed our to us by your authorised dealer "Music India". The dealer didnt even checked before delievering the product to the us. Even the piece is till not used its lieing as it came from godown.
After even complaint launged by company's technician till date it has not been changed nor any positive response is there from company end. I doubt on such reputed company IFB and way it satisfies the customers by making such false promises and such lying to customers. And then after not even listing to customers.
Really disappointed by the company and its loose and delayed services and defiantly with such negative responses.

I would appreciated if you take it seriously this complain and give us positive response.

Regards,
Samiullah Inamdar.

Verified Support

Jun 25, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Jun 29, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

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Comments

rajanmeleveettil

My customer id #1072614, i did purchase ifb frond load washing machine “model : elena dx – 5.5 kg” on 08/09/2008.,
Now not working now. when switch ON the power LED not getting ON,
requested IFB service as soon as possilbe,
my contact no. [protected],
kindly do the needful

regards
Adv. Bindu Rajan

IFB Industries Customer Care's response, Jun 26, 2018

Verified Support

Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

IFB Industries Customer Care's response, Jun 26, 2018

Verified Support

Dear Sir/Madam,

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Washing Machine. Kindly let us know if you would like us to repair your machine and we would be glad to assist .

Regards
IFB Appliances