IFB Appliances — ifb neptune dishwasher- fraudsters and looters
SSanjuann on Aug 19, 2019
I am a hapless customer who foolishly took an AMC a few months back. Now I have lost money and my peace of mind and am saddled with a dishwasher that is good only for scrap value.
I keep calling the service centre tirelessly as my dishwasher is leaking. All the salt seems to be coming out. Inspite of several reminders and subsequent promises to resolve the complaint, nothing happens. No service person calls or attends. And when I checked my ticket status today, it always shows as resolved.
Interestingly, when I had to replace a part that was out of AMC where I had to make payment, the service person came the very NEXT DAY.
So the modus operandi is very clear. Once the customer buys the AMC, then God save him. There will be NO SERVICE. And to my utter shock, the service centre and the customer care centre are hands in glove and CLOSE THE COMPLAINT WITHOUT RESOLUTION.
And they never send the ticket details by mail or sms!!!
After I threatened to go to consumer court only, they disclosed the ticket number. HA!!!
So my dear prospective customers of IFB, PLEASE STAY AWAY FROM THIS FRAUD COMPANY
My details for the benefit of anyone at IFB who is kind enough to atleast try to solve a harrassed customer's problem are as follows:
Ticket number is [protected]
[Aug 19, 2019] IFB Industries customer support has been notified about the posted complaint.
Verified SupportIFB Industries Customer Care's response Aug 22, 2019
As discussed with you by our team, our machine is working fine. As advised by our technician kindly check electrical issue at your end.
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