[Resolved]  IFB Appliances — Unprofessional servicing by IFB

This is with regard to the washing machine Elena SX 6KG 800RPM with serial number[protected]. The drum was not rotating and it was serviced by Mr. Akhil of Smart care services, Cochin on 06/10/22. Many components including motor MCU was changed amounting to Rs.4800/- but after two weeks again the drum has stopped rotating. When we called the same service person, now he is saying that there is an issue with the motor and has to be replaced.

This is extremely unprofessional as we already paid a large amount to rectify the problem and still it is unrectified. I hope IFB would provide proper training to its engineers so that they do not randomly change parts of the machine and charge the customer with hefty sums of money.

Hope IFB will take necessary action.
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Nov 30, 2022
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Oct 27, 2022
IFB Industries Customer Care's response
Dear Arun,

Hope your issue has been resolved. Kindly observe the machine and you may write back to us on our Email : [protected]@ifbglobal.com for any further assistance also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES
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Dear Arun,

Please accept our sincere apology for the difficulties. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

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