[Resolved] IFB — defective washing machine

Mr.B. Jain

from Gwalior, Madhya Pradesh

Address:

Indore, Madhya Pradesh, 452001

Dear sir,
I had purchased this ifb washing machine last year in april and is still in warranty period. Since last three months i am facing lot of problem with the machine as machine is not working properly. The engineers from service centre visited lot many time but they are not able to resolve the issue and every 5-10 days the same problem is arising again. I had requested for a replacement of the same as it is already three months i am facing this problem. So i humbly request you to kindly look into the matter immediately as service centre people's are not responding properly they are saying we can't do any thing and even customer care people's are saying that talk to the abm for this issue. I already had a talk with the concern person but he is saying again that we will check the machine and try to repair but as every 5-10 days it is creating problem i want the replacement for it. My contact no. Is [protected].

I had sent the above mail a week back after which the service engineer had visited my home and again checked my machine and told that now we had rectified the problem and now it will work without any issue but again it is creating problem and now i am really fed-up of it and i humbly request you to kindly look into the matter and replace the machine as i am not going to repair it every 4 day which i am doing since last three months. Kindly do the needful or else i have to go to consumer court for the issue.

Regards,
Bhushan jain
Mob - [protected]

Was this information helpful?

No (0)

Yes (0)

Jun 12, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

May 08, 2018

Updated by Mr.B. Jain Subject: Fw: Defective washing machine
Dear sir/madam,
With reference to my previous mail the service engineer again came to check my washing machine and they also noticed that there is a problem in the machine and after my discussion with them they also agreed for placing the replacement request but after a day I received a message from IFB customer service that your request is cancelled . I am attaching a copy of that message here in this mail.

Dear Customer, Tkt [protected], was requested for cancellation owing to Customer will call back/ Inform. For any issues - Reply "NO" to [protected]

As per the above message they are saying that customer will call back or inform but I already had a talk with service engineer and when I called the particular service centre in Indore they told me that they had been instructed to cancel my request from higher authority and the higher authority is Mr. Anurag who is working as ABM in the IFB at Indore location.
I already had a word with Mr. Anurag previously and he is really very bad and harsh in taking with a customer and without knowing any thing he just told me that there is no policy for replacement. He even don't know how to talk with a customer and after that he did this cancelled my request without my consent and this is a blunder what he did .
I just want to understand that is there any limit of harassing a customer. You people are making fool out of me . Every five days there is a problem in the machine and you people are sending some one to repair it since last three months . Now this is a limit and I am not going to bear any more such nucience because I am not here to repair my machine again and again and to file a complaint and to wait for your engineer every day. Now I request you to kindly replace the machine as soon as possible or I have to go to consumer court for the same.
Regards,
Bhushan Jain
Mobile - [protected]

Verified Support

May 10, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We apologize for the inconvenience caused to you. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

May 10, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We need check you machine to resolve the issue.Kindly let us know if you would like to go with the same, so that we can arrange for technician. Alternately you can write mail on [protected]@ifbglobal.com

Regards,
IFB APPLIANCES