[Resolved]  IFB — delay installation

Address:

560015

This is to register my deepest disappointment in selecting a ifb product as the service and response to queries are extremely poor.

Bought a ifb washing machine on 17th nov 18 and the product delivered on 18th nov 18 morning. Since then waiting for technician to install the unit.

As there was no sign of technicians visit, contacted ifb customer care more then 4 times, but without result. As per the comments by croma store as well as the statement in your box, the installation will be done within 24 horus. Every time go the message that the request has been registered and technician will visit shortly. At the end of the day i got a message that installation could not take place due to non delivery of washing machine. This is absolutely wrong. It is clear that no proper coordination with the concerned departments and put the customer in deep trouble. I have availed leave and waited for the installation to happen and no one turned up for this purpose. Please tell me who will compensate for my loss.

Even after 48 hours, there is no sign of technician's visit for the installation.

We did not expect such a failure from croma store and ifb.

Please note that if you are expecting politeness from customer, who has put his hard earned money for buying product, you should think that there is a limit for a person to wait, and beyond a level, you will get abusive language. Kindly avoid reaching that leavel.