[Resolved] IFB — dishwasher not functioning properly from day one of purchase

15092SUDHA

from Bengaluru, Karnataka

Address:

574201

We have purchased around 2 months ago. foam remains in the utensils after wash. Complaint attended by engineers many times but without solution. Few days ago we received a call from mangalore IFB personal. He did not come as promised. We want the dish water to be replaced immediately. We will not allow to replace any part of the machine as said by your engineer to see the result on trial and error basis. Since the problem persists from day one, we feel the machine is not checked properly at the factory. We are not using the machine at all.
Today also we called many times but no one responding. It seems that no one taking care of the complaints seriously. Rather they are eager to close the complaint after giving a formal visit and talk to us. IF IT IS NOT POSSIBLE TO SOLVE THE ISSUE IMMEDIATELY YOU TAKE AWAY THE MACHINE AND REFUND OUR MONEY. OTHERWISE WE WILL MOVE TO THE CONSUMER FORUM AND CLAIM DAMAGES.

Was this information helpful?

No (0)

Yes (0)

Mar 11, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Feb 02, 2019

Updated by 15092SUDHA Today It is orally informed by Reliance Digital, from whom I have purchased the product that the machine will be replaced with a new one by 3-2-19. But no updates after that.

Verified Support

Feb 07, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We tried to call on provided number but unable to reach. Please provide us convenient time so that we can assist you.

Regards,
IFB APPLIANCES

Feb 14, 2019

Updated by 15092SUDHA Complaint not yet resolved. In the third machine supplied by them water particles and foam both retains in the utensils after wash cycle. I once again urge you to refund the amount. I do not want to use IFB dish washer.

Feb 21, 2019

Updated by 15092SUDHA Now the local dealer "Reliance digital" have called us and informed that they will resolve the issue . I am yet visit their office. Hope I will visit today and resolve the issue.