[Resolved] IFB — faulty parts

gaubob

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400709

Yestrday i lodgded complaint to ifb customercare service regading replacement of faulty part of our ifb washing machine senorita aqua sx 6.5 kg 1000rpm, which is under warrenty for 4 yeasrs. Ticket no [protected] has been generated. The representative of customercare informed us that today on 13.10.18 will be resolved by our engineer.
Today i called so many times (-05- times) customer care of ifb for engineer since morning. Every times i got reply that within one hours our engineer will visit your address. But no one from ifb visited.
This type of poor service is given by if b after purchase of ifb product. Now i will think so many times before purchasing product and never recommend our friend and relative to purchase ifb product.
If our complaint is not resolved by 14.10.18, i will lodge complaint against ifb in consumer forum.

Gautam bhagat

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Nov 23, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES